When you first open the DAZN For Business app, you’ll see the activate your device page on the following screen:

On your phone or laptop, go to business.dazn.com/activate and sign in using your email address and password.

On the next screen, enter the activation code shown on your TV device:

Congratulations, set-up is complete. You’re ready to start showing DAZN For Business. You should now see the app home page below:

If you have multiple devices to set up and have additional activation codes you need to click on ‘Pair another device’.

What do I do if the DAZN For Business app didn’t activate?

If the code doesn’t work, generate a new code from your DAZN TV device using the yellow button shown below:

Still having trouble? Contact us.

The DAZN For Business TV app is designed to be easy to use. It will help you to deliver the sports streaming experience your guests will keep coming back for.

Home page

On the home page, you’ll see immediately what events are live right now, and which channels are currently live. Click to select them.

Below is a list of how content is displayed on the home page:

1. Live: any events currently live
2. Live channels: linear channels available
3. Coming up next: upcoming live events in the next 24 hours
4. Playlists: curated collections of highlights, for example all UEFA Champions League highlights from the past 7 days
5. Catch up and highlights: past events available to watch as full catch up or highlights, ordered by most recent first
6. Competitions: navigate to a page for a dedicated competition
7. Don’t Miss: the biggest live events coming up in the next 2 weeks
8. Sports: navigate to a page for a dedicated sport

Schedule

Scroll to the left of the screen to use the navigation menu. The Schedule can be selected to view upcoming events by date to plan your schedule. You can also view past events by date to find a catch up or highlights video.

Autoplay

The biggest live events are likely to be happening when your venue is at its busiest. Autoplay helps you schedule live content in advance, so you don’t need to manage the TV when you want to be serving customers.

Select upcoming events and set them to Autoplay. These events will then automatically play when they begin. You can view your Autoplay schedule by selecting the ‘Autoplay’ tab on the Schedule page.

Here’s an example of how it works. There’s a big match in the Champions League starting at 8pm this evening. You expect your bar to start filling up about an hour before, and your staff will be busy.

When you open your bar, go to Autoplay and select the match.

But before it starts, you’ll want to get your bar in the mood. Go to Playlists and select Champions League. Your TV will loop a package of highlights from the last round of the Champions League. When the match sis starting (and your staff are all busy pulling pints), your TV will automatically switch to the big match. You won’t have to touch the remote. 

For more information about Autoplay, see our dedicated guide here. 

DAZN For Business uses your internet connection to stream (provide access to) sports events and other content. This article explains how to identify any problems with your connection and how to fix them.

How do I know if there are issues with my connection?

Video quality problems are usually caused by an interruption in your internet connection, appearing as one or more of the following problems:

• Poor picture quality (not in high definition)
• Buffering (the spinning wheel) that temporarily pauses your video
• Video errors that end your video and display an error message

If any of these are happening regularly, your internet connection needs to be improved.

How can I improve my connection?

Three factors can improve your connection. All three need to be optimised to guarantee a continuous HD stream. For example, if your internet speed is good, connection quality or other devices using the same connection can still impact the quality of your DAZN For Business video.

1. Connection quality
2. Internet speed
3. Other devices using the same connection

Step 1 – Optimise your connection quality

Connection quality relates to how your TV device is connected to your internet router. We recommend that you use an ethernet (wired) connection for DAZN For Business. Wi-fi connection works but should be considered a last resort as it is less stable for video streaming.

Ethernet step-by-step guide:

1. Connect your TV device directly to your internet router with an ethernet cable. You will need an ethernet adaptor for your Google or Amazon device. More details here.
2. If you are unable to do this, for example due to distance between the TV device and router, we recommend contacting your local technician for advice on how to set up an ethernet connection
3. If an ethernet connection is not possible, powerline adapters and coaxial cables can provide a more stable connection than a wi-fi connection (note: these can be less effective in some commercial venues, please consult your local technician on this setup)

If a technician is unable to set up an ethernet connection or other type of wired connection, below is a step-by-step guide to optimise your wi-fi connection:

1. Place your TV device and router as close together as possible with no solid objects between them (eg. walls, doors, ceilings/floors, large numbers of customers when busy)
2. Determine whether to use the 2.4GHz or 5GHz wi-fi signal for your router:

• Connect your TV device to 5GHz when it is near your router with an unobstructed path
• Connect to 2.4GHz if your TV device and router are a large distance apart (eg. over 5 metres) or the path is obstructed by solid objects
• If you only have one wi-fi signal/connection, or are unsure which is 5GHz, please contact your internet provider

Step 2 – Optimise your internet speed

We recommend that you have an internet download speed of at least 17 Mbps per TV device to stream DAZN For Business (eg. for two devices we recommend 34 Mbps). Below are steps to test your internet speed:

1. Perform a speed test on your TV device

• Open the app, go to Settings, then select Speed test -> Start test
• Check that your internet speed result is at least 17 Mbps per TV device
• Check that the ping is less than 50 ms

• Go to DAZN For Business  and perform the test
• Check that your internet speed result is at least 17 Mbps per TV device
• Check that the ping is less than 50 ms

How to interpret your results:

• If only your TV device test fails, you need to optimise your connection quality (details in step 1 above)
• If both your TV device and second device tests fail, contact your internet provider about improving your internet speed
• If both results are 17 Mbps or better and you are still experiencing video quality issues, contact us.

Step 3 – Minimise other devices sharing the same connection

Simultaneous use of your internet connection by other devices can impact video quality.

Your TV device must not share an internet connection with public guest wi-fi or staff devices.  

Where possible, minimise shared internet use with other systems, such as:

• Point-of-sales (POS) software
• Internet-connected security cameras
• Stock management systems
• Card payment systems

If you still can’t get a consistently good video quality experience, get in touch.

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