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How do I get the best video quality in my venue?

DAZN For Business uses your internet connection to stream (provide access to) sports events and other content. This article explains how to identify any problems with your connection and how to fix them.

How do I know if there are issues with my connection?

Video quality problems are usually caused by an interruption in your internet connection, appearing as one or more of the following problems:

  • Poor picture quality (not in high definition)
  • Buffering (the spinning wheel) that temporarily pauses your video
  • Video errors that end your video and display an error message

If any of these are happening regularly, your internet connection needs to be improved.

How can I improve my connection?

Three factors can improve your connection. All three need to be optimised to guarantee a continuous HD stream. For example, if your internet speed is good, connection quality or other devices using the same connection can still impact the quality of your DAZN For Business video.

  1. Connection quality
  2. Internet speed
  3. Other devices using the same connection

Step 1 – Optimise your connection quality

Connection quality relates to how your TV device is connected to your internet router. We recommend that you use an ethernet (wired) connection for DAZN For Business. Wi-fi connection works but should be considered a last resort as it is less stable for video streaming.

Ethernet step-by-step guide:

  1. Connect your TV device directly to your internet router with an ethernet cable. You will need an ethernet adaptor for your Google or Amazon device. More details here.
  2. If you are unable to do this, for example due to distance between the TV device and router, we recommend contacting your local technician for advice on how to set up an ethernet connection
  3. If an ethernet connection is not possible, powerline adapters and coaxial cables can provide a more stable connection than a wi-fi connection (note: these can be less effective in some commercial venues, please consult your local technician on this setup)

If a technician is unable to set up an ethernet connection or other type of wired connection, below is a step-by-step guide to optimise your wi-fi connection:

  1. Place your TV device and router as close together as possible with no solid objects between them (eg. walls, doors, ceilings/floors, large numbers of customers when busy)
  2. Determine whether to use the 2.4GHz or 5GHz wi-fi signal for your router:
  • Connect your TV device to 5GHz when it is near your router with an unobstructed path
  • Connect to 2.4GHz if your TV device and router are a large distance apart (eg. over 5 metres) or the path is obstructed by solid objects
  • If you only have one wi-fi signal/connection, or are unsure which is 5GHz, please contact your internet provider
  • Ensure that your wi-fi network is using a 'clear' channel where no other networks are broadcasting – for help with this, please contact your internet provider

    • Step 2 – Optimise your internet speed

    We recommend that you have an internet download speed of at least 17 Mbps per TV device to stream DAZN For Business (eg. for two devices we recommend 34 Mbps). Below are steps to test your internet speed:

    1. Perform a speed test on your TV device
    • Open the app, go to Settings, then select Speed test -> Start test
    • Check that your internet speed result is at least 17 Mbps per TV device
    • Check that the ping is less than 50 ms
  • Perform a speed test on a laptop or tablet right next to your router, preferably using a wired connection
    • Go to DAZN For Business  and perform the test
    • Check that your internet speed result is at least 17 Mbps per TV device
    • Check that the ping is less than 50 ms

    How to interpret your results:

    • If only your TV device test fails, you need to optimise your connection quality (details in step 1 above)
    • If both your TV device and second device tests fail, contact your internet provider about improving your internet speed
    • If both results are 17 Mbps or better and you are still experiencing video quality issues, contact us.

    Step 3 – Minimise other devices sharing the same connection

    Simultaneous use of your internet connection by other devices can impact video quality.

    Your TV device must not share an internet connection with public guest wi-fi or staff devices.  

    Where possible, minimise shared internet use with other systems, such as:

    • Point-of-sales (POS) software
    • Internet-connected security cameras
    • Stock management systems
    • Card payment systems

    If you still can’t get a consistently good video quality experience, get in touch.

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