When you first open the DAZN For Business app, you'll see the welcome page below. Select 'SIGN IN'.

The DAZN For Business app is designed to be easy to use. It will help you deliver the sports streaming experience that your guests will keep coming back for.

Home Page

On the homepage, you'll immediately see which events and which channels are live. Click to select them.

The following is a list of how content is displayed on the home page:

1. Live: All events currently live
2. Live channels: Linear channels available
3. Coming soon: live events in the next 24 hours
4. Playlists: Collections of highlights, e.g. all Serie BKT highlights from the last 7 days
5. Recovery and Highlights: Past events are available to watch as a full update or highlights, sorted by most recent
6. Competitions: access a page dedicated to a competition
7. Don't Miss: The Biggest Live Events Coming Up in the Next 2 Weeks
8. Sport: go to a page dedicated to a sport

Programming

Swipe to the left of the screen to use the navigation menu. The schedule can be selected to display upcoming events by date to plan your schedule. You can also view past events by date to find an update or featured video.

Autoplay

The biggest live events are likely to take place when your venue is busiest. Autoplay helps you schedule live content in advance, so you don't have to manage TV when you want to serve customers.

Select upcoming events and set them to "Autoplay". These events will play automatically at the beginning. You can view your Autoplay schedule by selecting the "Autoplay" tab on the "Schedule" page.

Here's an example of how it works. There is a great match in the Serie BKT starting at 20:00 tonight. You expect your bar to start filling up about an hour earlier and your staff will be busy.

When you open the bar, go to "Autoplay" and select the game.

But before you start, you'll want to get your bar in the mood. Go to "Playlists" and select "Serie BKT ". Your TV will broadcast a highlight package of the last round of the BKT Series on a loop. When the match starts (and your staff is all busy), your TV will automatically switch to the big match. You won't have to touch the remote.

For more information about Autoplay, see our dedicated guide here. 

DAZN For Business uses your internet connection to stream (provide access to) sporting events and other content. This article explains how to identify any issues with your connection and how to fix them.

How do I know if there are problems with my connection?

Video quality issues are usually caused by an internet connection outage, which manifests as one or more of the following issues:

• Poor image quality (not in high definition)
• Buffering (the spinning wheel) that temporarily pauses the video
• Video errors that cause the video to end and show an error message

If any of these events occur regularly, your internet connection needs to be improved.

How can I improve my connection?

Three factors can improve your connection. All three must be optimized to ensure a continuous HD stream. For example, if your internet speed is good, the quality of your connection or the quality of other devices using the same connection can still affect the quality of your DAZN For Business video.

1. Connection quality
2. Internet speed
3. Other devices using the same connection 

Step 1 – Optimize the connection quality

Connection quality refers to how the DAZN TVBX is connected to your internet router. We recommend using an ethernet (wired) connection for DAZN For Business. Wi-Fi works but should be considered a last resort as it is less stable for video streaming.

Ethernet step-by-step guide:

1. Connect your DAZN TVBX directly to your internet router with an Ethernet cable
2. If you are unable to do this, for example due to the distance between the DAZN TVBX and the router, it is recommended that you contact your local technician for advice on how to set up an Ethernet connection
3. If an Ethernet connection is not possible, powerline adapters and coaxial cables can provide a more stable connection than a Wi-Fi connection (note: these may be less effective in some commercial locations, please consult your local technician on this setup)

If a technician is unable to set up an Ethernet connection or other type of wired connection, below is a step-by-step guide to optimizing your Wi-Fi connection:

1. Place the DAZN TVBX and router as close together as possible with no objects between the two (e.g., walls, doors, ceilings/floors, many customers)
2. Determine whether to use 2.4 GHz or 5 GHz Wi-Fi signal for your router:
   • Connect your 5GHz DAZNTVBX when it's close to your router with a clear path
   • Connect to 2.4 GHz if the DAZNTVBX and router are a long distance away (e.g. over 5 meters) or if the path is obstructed by objects
   • If you only have one Wi-Fi signal/connection or are not sure which one is 5GHz, contact your internet provider
3. Make sure your Wi-Fi network is using a "clear" channel where no other networks are broadcasting – contact your internet provider for assistance. 

Step 2: Optimize your internet speed

We recommend that you have an internet download speed of at least 17 Mbps for DAZN TVBX to stream DAZN For Business (e.g. for two devices we recommend 34 Mbps). Below are the steps to test your internet speed:

1. Run a speed test on your DAZN TVBX.
   • Open the app, go to "Settings", then select "Speed Test" -> Start Test
   • Check that your internet speed result is at least 17 Mbps for DAZN TVBX
   • Verify that the ping is less than 50 ms
2. Run a speed test on a laptop or tablet right next to the router, preferably using a wired connection.
   • Go to DAZN For Business and take the test
   • Check that your internet speed result is at least 17 Mbps for DAZN TVBX
   • Verify that the ping is less than 50 ms

How to interpret the results:

• If only the DAZNTVBX test fails, you need to optimize the connection quality (details in step 1 above)
• If both the DAZNTVBX test and the second device test fail, contact your internet provider to improve your internet speed
• If both results are 17 Mbps or higher and you're still experiencing video quality issues, contact us

Step 3 - Minimize other devices sharing the same connection

Using the Internet connection at the same time by other devices can affect the video quality.

Your DAZNTVBX must not share an internet connection with guests' public Wi-Fi or staff devices. 

Where possible, minimize shared use of the Internet with other systems, for example:

• Point of Sale (POS) Software
• Internet-connected security cameras
• Inventory management systems
• Card payment systems

If you still can't get consistently good video quality experience, please contact us.

When DAZN TV BOXES are locked to an old version of the DAZN For Business TV app, you need to "factory reset" your device. Then you can get the latest app features and video quality improvements. Follow the steps below to do so.

You'll need your login details to sign in to the TV app again.

You'll need to complete these steps on every DAZN TVBX Business you own.

Once completed, you won't have to do it again. Your DAZN TVBX will automatically update your DAZN For Business TV app to the latest version.

Do I have the latest version of the TV app?

Your DAZN For Business TV app should be on version 0.29.2 or later. To check the version of the TV app, open the TV app and go to "Settings". The version of the TV app is displayed at the bottom of the screen.

If your version is not at least 0.29.2, follow the steps below to factory reset your device.

1. Reset the device

• Go to the home page of the DAZN TVBX (by pressing the "Home" button on the remote)
• Go to:

1. Settings
2. Device Settings
3. Information
4. Reset
5. Confirm

2. Complete the first installation and log in to the TV app

• Follow the instructions to set up the DAZN TVBX
• Launch DAZN For Business on another device and log in to the app from there

3. Check if the app is now the latest version Go to Settings in the TV app and check that you have at least version 0.29.2 or later of the DAZN For Business app.

If not, contact customer service, preferably with ready information such as which version of the app you're stuck on.

Forgot your password? Reset it here.

Forgot your email? Retrieve it here.

Forgot or need to change your phone number? Click "Need help?"

You can find all your invoices and your account balance on the "Invoices" page under "My Account".

Click here to go to "My Account" and view your invoices.